FREQUENTLY ASKED QUESTIONS

Q: What is an Online Booking ID and how do I get one?
A: An Online Booking ID stores all your information on our certified secure website so that next time you want to book an online reservation you do not have to reenter your address, telephone number, payment preference etc. To obtain an Online Booking ID, you need to first make a reservation online and on the very last page of the process (right after submitting the reservation) is a link to create an Online Booking ID.

Q: What kind of vehicles do you use?
A: Our Executive Car Service uses Lincoln Town Cars. Our van service uses Ford vans, 11 passenger capacity (plus the driver) with plenty of room for luggage.

Q: Where are you located?
A: We have two bases of operation, one in Sheboygan, WI about 50 miles north of Milwaukee and the other right near the airport in Milwaukee.

Q: Will I have the vehicle to myself?
A: With the Exclusive Van and Executive Town Car Service you will have exclusive use of the vehicle. With the Shared Ride Van Service, you may be sharing the vehicle with others coming from or going to locations in a similar direction to yours.

Q: Do you accept credit cards?
A: Yes, we accept Master Card, Visa, American Express, Discover Card and Diner's Club. We have a secure website so you can use your card with an on-line reservation. You can also use your card at our customer service desk at the airport. Drivers are not set up to accept credit cards on board their vehicles.

Q: What if my flight is late?
A: We monitor incoming flights and try to make appropriate adjustments to the delays. Flights are sometimes delayed indefinitely or even cancelled. In these cases, please call us and keep us updated.

Q: Can you pick me up at my home?
A: Yes. We can pick you up at home and take you to and from any airport.

Q: How much notice do you need for a reservation?
A: It's nice for us to have 24 hour advance reservations, especially for departures. Generally speaking, the further you are from the airport and the earlier your pick up time must be, the more notice we need. Last minute calls are going to happen and we deal with them as best we can.

Q: Do you do groups and charter work?
A: Yes, we handle groups going to and from the airport and other travel destinations. Please call our offices for more information.

Q. Where is your Booth Located at Mitchell Field?
A: It is at baggage claim #3.